Aiora provides reference information, NOT medical services.
Do NOT use it for diagnosis, treatment, or as a substitute for professional medical advice.
In case of a health emergency, call 115 (Vietnam) or contact your nearest medical facility.
1. Acceptance of Terms
By accessing or using Aiora, you agree to comply with and be bound by these terms. If you do not agree with any of these terms, please do not use the service. For users under 18, use of the service implies that a parent or guardian has read and agreed to these terms.
2. Service Description
Aiora is an environmental health monitoring platform that provides:
Real-time Air Quality Index (AQI) monitoring.
Air quality and weather forecasts.
Wildfire hotspot detection and danger alerts.
Health risk assessment based on environmental indicators.
Personalized health advice powered by artificial intelligence.
The service includes mobile applications (iOS/Android) and a website at getaiora.com.
3. User Accounts
Basic features (real-time AQI, forecasts, map) can be used without creating an account.
An account is required for advanced features (personalized AI advice, saved locations, push notifications).
You are responsible for maintaining the security of your account and password. All activity under your account is your responsibility.
You must provide accurate and up-to-date information when creating an account.
We reserve the right to suspend or delete accounts found to be in violation of these terms.
4. Subscription and Billing
Free plan: Access to basic features at no charge.
Pro plan (69,000 VND/month): Personalized AI advice, advanced alerts, detailed forecasts.
Family plan (99,000 VND/month): All Pro features for up to 5 family members.
Payments are processed by Dodo Payments as Merchant of Record, responsible for tax compliance in 220+ countries.
Subscriptions are automatically renewed monthly or annually depending on the plan you choose.
You may cancel your subscription at any time. The plan remains active until the end of the current billing cycle.
Prices may change. We will notify you at least 30 days in advance of any price changes.
5. Refund Policy
You may request a refund within 7 days of the payment date.
Refund requests are processed by Dodo Payments as Merchant of Record.
To request a refund, please contact [email protected] with your transaction ID.
Refunds will be processed within 5-10 business days.
6. Health Disclaimer
Aiora provides reference information, NOT medical services.
Do NOT use it for diagnosis, treatment, or as a substitute for professional medical advice.
Aiora is not a licensed medical provider in any jurisdiction.
AI-generated health advice may not be accurate and may not be suitable for every individual situation.
In case of a health emergency, call 115 (Vietnam) or contact your nearest medical facility or local emergency services.
You are solely responsible for health decisions made based on information from Aiora.
7. Data Accuracy
Air quality data is sourced from international sources and may have delays or discrepancies.
Weather and air quality forecasts are estimates and are not guaranteed to be 100% accurate.
Wildfire data from satellites may have a delay of up to several hours.
We do not guarantee the accuracy, completeness, or timeliness of any data provided.
8. User Content
Content you create (avatar, health profile) remains your property.
By uploading content to Aiora, you grant us a non-exclusive, non-transferable license to process, store, and display that content for the purpose of providing the service.
This license terminates when you delete the content or delete your account.
9. Acceptable Use
You must be at least 13 years old to use the service.
Do not use the service for any illegal purpose or in violation of applicable law.
Do not intentionally overload, interfere with, or disrupt the system.
Do not provide false information that could affect the health advice of other users.
Do not attempt unauthorized access to the system, other users' accounts, or data that does not belong to you.
Do not use automated tools (bots, scrapers) to access the service without written consent.
10. Limitation of Liability
To the maximum extent permitted by law, Aiora's total liability to you shall not exceed the total amount you paid for the service in the 12 months preceding the event giving rise to the claim.
Aiora shall not be liablefor any health decisions made based on the service's AI advice.
Aiora shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the service.
11. Indemnification
You agree to indemnify and hold harmless Aiora, its directors, employees, and partners from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these terms or unlawful use of the service.
12. Termination
You may stop using the service and delete your account at any time.
We may suspend or terminate your access if you violate these terms.
After termination, your data will be retained for 30 days to give you an opportunity to recover it, after which it will be permanently deleted.
Paid subscriptions will continue until the end of the current billing cycle.
13. Governing Law and Dispute Resolution
These terms are governed by the laws of the Socialist Republic of Vietnam.
Any disputes shall be resolved through negotiation. If no agreement is reached, disputes shall be resolved at the competent People's Court in Ho Chi Minh City, Vietnam.
Users in the European Union (EU) are still protected by their local laws and retain the right to bring proceedings in the competent courts of their country of residence.
14. Modifications
We may update these terms from time to time. Material changes will be notified 30 days in advance via email or in-app notification. Your continued use of the service after changes take effect constitutes acceptance of the new terms.
15. Contact
If you have any questions about these terms of service, please contact us: